Swell Software provides unlimited technical support services to all licensed users of our products for the term of their support contract. Our technical support is provided by the very same engineers who develop our software. Support contract may be extended indefinitely as required by the customer.
Technical Support includes manual updates, core software updates, development tool updates, and access to our support engineers via technical support requests.
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Technical support requests are reviewed as quickly as possible and assigned based on the nature of the request. In most cases our engineers will respond on the same day in which the support request is received. Problem reports or non-conformities are given highest priority, and if necessary a patch update will be provided to correct any defects.
At times technical support requests are categorized as enhancement or custom development requests. In this case a representative will contact you to discuss the nature of the request, the work-hours required, and the schedule for delivery of the requested enhancement or customization.
The primary method of access to technical support is through email to email@example.com. In your email message, please be sure to include: